Head Training for a BPO

We have an opening as Head Training with a BPO in Gurgaon. The BPO is a
captive unit of one of the World's largest HR Consulting & Outsourcing
firms. The role profile is below:


Designation : Operations Training Leader

Operations Training Leader is responsible for design and delivery of the
overall Operations Training strategy for the company in India. The position
is based at Gurgaon. The incumbent would report to the Business Leader of
the company and would be a part of leadership team


Responsibilities:

Design Knowledge Transfer Strategy

· Partner with the Global Sourcing Team, the transition team and the
Learning & Development team to design India centric knowledge transfer
strategies for all new transitions.
· Work with the learning and development team in the US to evaluate adequacy
of training materials for the new process being migrated. Give suggestions
for possible changes in the training materials to suit the India operations
needs.
· Design assessment and certification approach for new transitions
· Conduct post transition reviews to assess effectiveness of knowledge
transfer solutions.

Training Delivery:

· New Hire Training Programs- Effectively and efficiently manage new hire
training programs
· Ongoing Training Programs-
· Continuous Knowledge Improvement Programs- Identify knowledge gaps in
existing associates and design & deliver training programs to bridge the
gaps
· Cross Training- Design and implement a cross training strategy to build
knowledge depth in associates

· Continuously measure effectiveness of training and identify training
optimization opportunities.


Partner with Learning & Development

· Partner with the Learning & Development in the US for all Content creation
requirements.
· Collaborate with the L&D team to implement organizational wide Learning
strategies e.g., Learning Management Systems, Virtual training tools,
technology based learning.

People

· Manage a team of trainers across Gurgaon and Mumbai. Each site would also
have a training delivery lead.
· Manage all aspects of performance management of the training team ?
planning, performance review, reward & recognition, feedback & coaching,
etc.
· Build depth in the training team.
· Partner closely with other business leaders- Operations, Transitions,
Quality, HR, and Finance to foster a collaborative environment.


Specifications
· Minimum 13 years of experience.
· Experience of crafting operations training strategy and its delivery in a
large BPO (predominantly non voice) setup
· Experience of customization of training content as per the need of the
process
· Strong communications
· Prior experience of working with the US counterparts would be helpful


Please mail CV at rajesh@nvistas.com, or call at +91-9810392467

Regards,

Rajesh Khati
New Vistas
2nd Floor, #53, Ansal's Fortune Arcade
Sector 18, NOIDA (UP) 201301
Phone: +91-120-2514316
Cellular: +91- 9810392467
email: rajesh@nvistas.com