IBM - Asst. Manager-Operations

Company: IBM Global Services, Bangalore (BTO Division)
Position: Asst. Manager-Operations
Qualifications: MBA (Marketing/IT/Systems/Ops) from top B schools
Exp: MBA (0 to 2 years)

Mandatory Skills:
·Excellent verbal and written communication skills
·Fluency in English, written and verbal
·Excellent team player
·Ability to adopt leadership style as required by the leadership team's dynamics
·Experienced coach/mentor
·Understanding of incident/problem and change management techniques

Desired Skills:
·Ability to motivate CSRs
·Ability to adapt to changing requirements
·Excellent time management
·People management
·Understanding of quality methodologies and processes

Management Skills:
·Ability to lead team. Ability to deal with customers at all levels

Requirement is immediate. Email resume to me at vivek.kumar@in.ibm.com

Vivek Kumar
Manager - Operations
IBM Global Services, BTO
Office : +91 80 51926610 (D), 2535 8020 / Ext: 6610