Head- Trade Services, MNC Bank

From: SkillSearch International [mailto:kshermon@vsnl.net]

Role Title : Line Head Trade Services
One of the Largest MNC Bank - India

a.. Manage the strategic operational services through performance
oriented product operational services, trade portfolio of transactions
b.. Lead a nation wide business operations team including customer and
product services
c.. Manage & Motivate to perform a high powered professional team of
operations and customer services of about 100 to 120 staff members
including strong line leadership in managing several sub unit/section
heads
d.. Provide a confident delivery of services demonstrating personal and
professional competencies - people management and leadership
capabilities to drive the vision of the Bank to be the largest player in
trade finance services in India
e.. Establish appropriate cost & performance benchmarks including TAT's
(Turn Around Time), CST (Customer Satisfaction Time), DPT (Delivery
Performance Time), BEST (Benchmarked Efficiency Standard) for processing
over 100,000 transactions through a pre determined service level
agreements with third party units, shared services units and quality
centers located across the country
f.. Deep commitment and capability to adhere and manage operational
risk, fiduciary controls, internal discipline, norm adherence of large
processing shops including people management ethics,
g.. Demonstrated capabilities in process re-engineering, Quality
Management Systems, Sigma Learning's, Quality Benchmarks
h.. Personal Capabilities to include work experience in handling,
regulatory documentation, commercial documentation, trade control norms,
banking norms, UCP 500, URC 525, URR 529, Incoterms, FEMA,.
i.. Experience profile in the financial services industry, in the Trade
Finance Function preferably, particularly banks, ranging between 8 to 15
years with a professional qualifications as a Chartered Accountant or an
MBA/MMS and additional qualification in Cost Accounting or CFA The Bank
is keen to attract an appropriate Leader for Managing the Trade Finance
Operations that has string internal and external customer linkages,
third party management, interfacing with BPO units and has benchmarked
its compensation to the best in the Industry.

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