ur Client is A LEADING private life insurer in the country, with a wide range of flexible products that meet the needs of the Indian customer at every step in life and is looking to hire business graduates from Service industry, preferably Banking with experience in Retail Sales.
Job Title : Senior Manager - Service Quality
Reports to : Head-Customer Service
Key Accountabilities:
a.. Define & roll-out service philosophy
b.. Identify, define and roll-out elements of service culture across all channels
c.. Define service strategy roadmap, coordinate delivery
d.. Drive continuous improvements in service through continuous analysis of service metrics, and driving improvement projects
Experience : 5+ (atleast 3 yrs in service industry)
Compensation : Attractive
Location : Mumbai
Pl send your resumes asap to finb@approachintl.com, approach@vsnl.com
HARSH
APPROACH INT'L
0124-4052751 / 7144
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