"Operations Manager" for a US Top BPO Company

Manager – Operations

Business Environment:
We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world.

Job Description:
o BPO is one of the fastest growing business segments and within BPO, India is seen as a growth area. This position is a key member of the BPO team in India.
o The job would be to manage a team of 50 to 200 in the F&A vertical. The challenge would be to handle customers on a world wide basis and also large teams.
Delivery on agreed upon service levels is critical.
The person would need to work to customer timings. The person should understand accounting flows.

Qualifications:
A Chartered Accountant or MBA (finance) with at least 10 years experience.

Kindly send across your updated profile to basraku@yahoo.com / ram@acculogix.com also can reach me on 09945137003 along with your current CTC; expected CTC and notice period.

Regards,
Ram

HR opening with International Company

We are leading Head Hunters & Corporate Trainers to MNCs & Indian
Majors. We have an excellent job opportunity with our client, one of
the world's leading international travel and financial services
groups & serves over 25 million customers a year. They are looking
out for HR professionals to join them.

Position: Regional HR Manager. The role is of a generalist HR.

MBA HR with 6 to 10 years of experience (preferably service industry)

The job locations are Chennai & Delhi

Interested candidates may send their cv to careermind2001@yahoo.com

Please mention you salary details in your latest CV

Thanks & Regards
Amrita Shah
Career Mind

senior assignments

We at Resource Angle are presently working on the following senior level assignments. We would appreciate if you could support us by sending this mail to your friends, colleagues, alumini and by posting these vacancies on your e-groups.

1. Large MNC Co - Director Customer Service
Location - Hyderabad, Chandigarh
Client Requirement - Batch of 1986-1991 Premier Campus with exposure to Customer Service/ Operations/ Processes in BPO/ Telecom/ Financial Services Industry.

2. Large MNC Co - Director Tech Support
Location - Bangalore
Client Requirement - Batch of 1986-1991 Premier Campus with exposure to Operations/ Processes in BPO/ Telecom/ Financial Services Industry.

3. Large MNC Co - Director Operations
Location - Delhi, Bangalore
Client Requirement - Batch of 1986-1991 Premier Campus with exposure to Operations/ Processes in any industry (preferably Manufacturing).

4. Dell - Speed Program (Program to groom Senior Management Team)
Location - Initially Bangalore
Client Requirement - Batch of 1999-2002 Premier Campus with any experience in any industry. (Sales, Product, Process, Finance etc)
Should be flexible on locations/ timings

5. MNC Bank - Quality Role (Equivalent to AVP/ Sr. AVP)
Location - Delhi
Client Requirement - Batch of 1996-2000 Premier Campus with experience preferable but not necesasarily in financial services
Responsible for delivery of a portfolio of projects as part of the Re-engineering, Customer Experience and Six Sigma programs

6. MNC Bank - AVP/ VP Collections
Location - Delhi / Chennai
Client Requirement - Batch of 1995-2000 MBA/ CA with experience in collections or sales in financial services, telecom, BPO.

7. MNC Bank - AVP HR ( responsible for one of the verticals)
Location - Delhi
Client Requirement - Batch of 1997-2000 Premier Campus MBA with experience in BPO/ financial services.

8. MNC Co+ Bank - Business Strategy & Control (Equivalent to AVP)
Location - Bangalore (MNC Coy) / Delhi (MNC Bank)
Client Requirement - Batch of 1997-2002 Premier Campus MBA with exposure to Strategy, Consulting, Analytics in any industry. Role will require working in the CEO's office to Manage special projects & initiatives, Business Analysis.

9. Pvt Sector Bank - AGM - GM Operations
Location - Mumbai
Client Requirement - Batch of 1988 -1997 MBA/ CA with exposure to banking / financial services operations

10. Pvt Sector Bank - AGM - GM Investment Banking/ DGM Corporate Banking / AGM - DGM Risk & Credit
Location - Mumbai / Delhi & Hyderabad (for Corporate Banking)
Client Requirement - Batch of 1988-1997 MBA/ CA with exposure to Strategy, Consulting, Risk, Research, Corporate Banking (Relationship & Credit).

11. Large MNC Bank - VP Corporate Banking
Location - Mumbai / Delhi
Client Requirement - Batch of 1992 -1997 MBA/ CA with exposure to Corporate Banking / Consulting

12. Large MNC Bank - Manager/ Senior Manager/ AVP Operations
Location - Chennai/ Bangalore
Client Requirement - Batch of 1999 - 2004 MBA / CA with exposure to operations in BPO/ Financial Services/ Telecom

13. Large MNC Bank - Vice President Operations (Non Resident Accounts)
Location - Chennai
Client Requirement - Batch of 1994 - 1998 MBA/ CA with exposure to financial services operations in BPO/ Financial Services

14. Large MNC Co - Site Leaders / Area Operations Managers
Location - Bangalore/ Calcutta/ Mumbai/ Delhi/ Pune/ Hyderabad
Client Requirement - 10 + years work experience with exposure to operations, vendor mangement in BPO's

15. Middleast Bank - Portfolio Advisory & Restructuring/ Fund Manager
Location - Middle East
Client Requirement - 5 + years experience in Fund Management/ Wealth Management/ Portfolio Structuring

16 Large MNC Bank - Product Manager
Location - Gurgaon
Client Requirement - Batch of 2000 - 2004 premier MBA/ CA with experience in product management preferably in financial services

This is an abridged list so please feel free to call us to find out if we have positions relevant for you.

Call Sonali on +91 11 42488307 or Puneeta on +91 11 42488304 or send your resumes on cv@resourceangle.in

Look forward to our continued interaction

Best Regards
Somit Makar
Resource Angle

E-learning Role- Manager- Content Development

Need someone who is tech savy and has a passion for e-learning content
development. This would be for one of the largest NBFCs in the
country. The person would be responsible for creating and managing
elearning content for one or more businesses of the group. The ideal
profile would be as follows:

„Ï Qualification in HR with preferably Systems or Finance
background
„Ï Strong exposure to training function
„Ï Exposure to authoring and designing software
„Ï Ability to positively interact with others
„Ï Ability to manage and resolve conflicting interests
„Ï Ability to create and present ideas and proposals

f5rwall@yahoo.com

Assistant General Manager for a US Top financial Company

We have a Top level opening with a US financial
Company and the JD is as below;

Job Title : Assistant General Manager
Location : Mumbai
Reporting to : General Manager - India

Job Description:
Ø Overall responsibility for managing the deliveries
for specific functions within the Residential Loan
Servicing areas.
Ø Manage and drive the strategic goals of the Company,
specific to the functions assigned.
Ø Continually develop and work on strategic plans and
needs to enhance Customer satisfaction and reduce
operating costs.
Ø Define clear and aggressive goals for the Management
team and their respective teams and drive their
performance appropriately. Effectively provide the
team with the appropriate tools to enable successful
delivery.
Ø Ensure each of the strategic goals set for the
functions are met or exceeded year on year. For this,
work closely and effectively with the teams within
India & abroad, while driving enhanced performance out
of each of the functions
Ø The Company expects its Managers to be strong
process & thought leaders that have an intricate/
in-depth knowledge of the processes they manage.
Thorough knowledge and understanding of the companies
systems & processes being managed, is therefore
critical.
Ø Develop/improve structured performance tracking
metrics and tools to monitor key parameters.
Ø Continually identify and develop system and process
improvements to decrease costs and enhance service
levels.
Ø Transition additional functions / positions where
necessary/possible.
Ø Staff retention and motivation.
Ø Motivating staff to exceed key compliance, quality &
efficiency measures.
Ø Create a highly charged/energized and disciplined
culture within the system.
Ø Create appropriate succession planning for each of
the key functions/positions, while mentoring each of
the team members and grooming them for enhanced
positions.
Ø Assist staff in developing appropriate skills
thereby enabling them to take on enhanced and more
complex career opportunities.
Ø Training and enabling – Create well structured and
approved training modules where necessary and ensure
staff receive continual training to meet their job
requirements and enhance their opportunities for
career advancement
Ø Capacity Management: Work closely with the
counterparts in the US in, tracking and maintaining
effective capacity utilization, while dealing with
work volume volatility
Ø Facilitate and promote the companies culture and
quality service standards within the workforce.
Ø Promote a continual improvement culture with the
workforce via training, process and structural changes
while establishing best practices for each of the
functions.
Ø Drive and ensure the team complies with every one of
the Company’s policies and other compliance
parameters.
Ø Effectively track and deliver timely performance
evaluations for the team.
Ø Client relations: Work closely with the Business
Units in ensuring the key drivers and well understood
not only by self but also by the team as a whole,
thereby ensuring delivery.

Qualification/ skills required

Ø Bachelor’s degree with a business/finance focus. MBA
preferred
Ø 12 - 15 years of work experience in operations role
/ management role managed a team not less than 300 subordinates.
Ø Comfortable with technology as an enabler
Ø Strong interpersonal skills.
Ø Comfortable with working in a cross cultural
environment.
Ø Ability to work well under pressure
Ø Ability to deal with change.
Ø Willing to travel frequently.
Ø Excellent client relations skills
Ø Excellent communication skills – verbal & written
Ø Strong computer skills
Ø Proven track in managing multiple functions and
large teams.
Ø Should possess excellent analytical skills
Ø Goal oriented, self starter & energetic

Salary Band : Rs.30 – 34 lakhs pa

Kindly send your updated profile to ram@acculogix.com
/ basraku@yahoo.com & can reach me on 09945137003.
Kindly send along with the following details:

1. Current CTC
2. Expected CTC
3. Notice period

Ram Kumar
Sr. Staffing Specialist
Acculogix Software Solutions

Business Process Consultants @ Wipro

Please contact Vivek Chopra (vivek.chopra@wipro.com) for this.

The Enterprise Application Solutions (EAS) group is a large service line in Wipro Technology that undertakes execution of packaged solutions such as SAP, Oracle (including Siebel, PeopleSoft, JD Edwards), i2, Ariba etc.

Business Solutions Group is a practice within EAS which undertakes assignments related to Business Performance Improvement, Enterprise Application Selection, Business Case for Technology Investment / Outsourcing, IT Strategy and Organization Change Management.

As a part of our expansion we are looking for business process consultants for the Business Solutions Group.

As a Process Consultant you will be involved in high-end business consulting engagements interacting with client’s senior management to influence decisions which would eventually lead to larger business for Wipro. You will bring in strong knowledge of industry and business processes in key enterprise processes such as Prospect to Opportunity, Opportunity to Order,
Order to Cash, Procure to Pay, Plan to Deliver, Record to Report, etc (processes related to Supply Chain Management/Customer Relationship Management/Finance). Experience in organization change management would be an added advantage.

As a Process Consultant, you will specifically be responsible for
• Leading/managing , solutioning and delivering any spectrum of Business Process improvement/ ERP Package Selection/ Business Case for Technology Investment/ IT Strategy/ Organization Change Management projects
• Working closely with client teams to identify Business development opportunities
• Developing “Points of View” on industry and functional areas and evangelize them

Specific activities that would be a part of your responsibility include:
• Undertaking performance improvement diagnostic and business process definition engagements, requirement gathering studies, cost of ownership and impact assessment studies
• Play a lead role in identifying areas of improvement, defining the change areas, defining KPIs
and developing mechanisms to track and monitor the above areas
• Planning and leading multi-disciplinary teams
• Handle aspects of Program management / project management/change management


Required Skills
• Relevant experience of undertaking assignments in any or all of the functional areas (minimum proficiency in 2 of the processes mentioned earlier)
• Thorough understanding of the consulting process, handle client meetings and workshops, draw up solution approaches, present findings and convince clients of the solution
• Ability to communicate effectively through written, oral and visual media
• Strong facilitation and coaching skills

Desired Skills
• Experience in industry specific processes in Retail, Manufacturing, Banking/Insurance, Services, Hi Tech, CPG and Telecom
• Working knowledge of a leading package (SAP, Oracle, i2, Ariba etc)
• Experience in organization change management

Qualifications
• 6-10 years of relevant experience (experience with a reputed management/ operations consulting organization would be an added advantage)
• Willingness to international travel (long term/short term)
• MBA in Marketing/Finance/Operations/Systems

Transition Manager - BPO SubsidiaryofIT Major

The BPO subsidiary of one of the largest IT giants in India is
looking for Transition Managers. The company with headquarters in
Bangalore also has offices in Pune and Brno (Czech Republic). In the
next few months the company will be opening offices in Jaipur,
Gurgaon and Hangzhou (China).

To manage this rapid growth, the company is looking for candidates to
join its Solution Design and Transition team.

Job Description:

As a Transition Manager the candidate would have end-to-end
responsibility for a single client engagement and he / she would be
Progeon's single point of contact with the client for all
transitioning activities. Identified resources from other departments
would work with the Transition Manager to ensure successful project
execution. The Transition Manager may be based out of client offices
or would be required to make frequent trips to client offices outside
India.

In a typical engagement the Transition Manager would be involved with Senior Client Managers in identifying and scoping processes for
offshoring. Once this decision is made, the candidate would manage
the migration of identified processes from client locations to the
company's locations.

The selected candidate would be based out of Bangalore.

Key Criteria
> MBA from a tier one institute / IIM - Batch 2002 onwards Project
> Management experience Previous work experience in BPO will be
> preferred. Willingness to travel on short trips

If you are interested or require additional information on this opportunity, please contact Samir at sampra154@yahoo.com